CS100 Summit 2019 – Jennifer MacIntosh – Bridging CX and CS, Putting the 'unity' in Community
Change comes with challenges, most of which directly affect Customer Success. We’re at the dawn of a new era and if your support portal serves solely as a vehicle to defer work to customers, your organization will inevitably become obsolete. You might be wondering, “”how is this relevant to my responsibilities?”
The time to actually put your customers at the center of all operations is now. Unifying CX and CS is the first step in this company-wide cultural change. Join Jennifer MacIntosh, VP of Customer Experience at Coveo, for an insight-packed session that will leave you with actionable tools to enhance internal and external engagement platforms, increase customer engagement and advocacy from onboarding through to renewals, and create a truly customer-centric organization by understanding the metrics that matter. Your Community is your cultural change agent and the change starts with you.
Learn more about ClientSuccess and it award winning customer success management solution at https://www.clientsuccess.com
Learn more about the CS100 Summit at http://cs100.clientsuccess.com
Views : 37
macintosh
